Grievance Redressal

PAAVS Gold is committed to fair and timely resolution of all customer grievances. We follow a structured redressal process.

1. First-Level Support

You may email us at hello@paavs.com with details of your issue including your name, registered number, and supporting documentation.

2. Escalation

If your concern is unresolved within 3 business days, it will be escalated to our Grievance Officer. We will acknowledge and attempt resolution within 7 working days.

3. Regulatory Reporting

For regulatory escalations or unresolved matters, further contact information will be shared by our team upon request.